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FAQ

How far in advance do I need to order?

A minimum of 2 weeks notice is preferred for most cakes, however, it's dependent on availability.  Wedding Cakes do require more planning and dates book up quickly.  It is recommended to book your Wedding Cake 6-8 months in advance.  Please contact us to see if your date is available!  


Do I need to prepay?

Upon placing your order, you will be required to pay 50% to officially book your cake and the remaining balance 1 week prior to your special occasion or 1 month prior to your Wedding date. Please note that orders are not confirmed and dates are not reserved until payment is received.


Do you have tastings & consultations?

Yes we do! Tasting and design consultations are the best part of wedding planning! You will meet with Sarah and sample various cakes, flavours and fillings, and design the cake of your dreams!  Or you can book a tasting tackage to-go, click here for the different tasting packages. 


Are tasting consultations included in the cost of my cake?

Tastings require a lot of time to prepare for, Sarah makes multiple batches of cake, buttercreams and fillings, they incur a lot of cost and we feel it’s unreasonable to distribute the cost across all of our cakes when many customers do not require a tasting.  Tasting consultations are an additional fee which is not deducted from your order.   For more information on the different options and price points we have, please click here.


Do you have a store front?

Marvellous Cakes does not have a store front, it's a home based business with a VIHA licensed kitchen located in Maple Bay, just minutes from Duncan on Vancouver Island.

Please note that all orders are custom made, meetings and pick-up times are by appointment only.  Please contact us to book your cake or schedule a pick-up time!


Do I pick-up my cake or do you deliver it?

Marvellous Cakes offers delivery and set up!  We are able to deliver to the Cowichan Valley, Victoria, Nanaimo, Parksville, Courtenay/Comox or wherever your beautiful venue is located. Marvellous Cakes has delivered as far north to Telegraph Cove, south to Victoria BC and everywhere in-between. Price is based on the location of your venue.  

Want to pick up your cake instead? Not a problem! You can book a time to pick-up your cake, please note that once collected, full responsibility for the cake lies with the client and Marvellous Cakes does not accept liability for any damages thereafter. 


Do you have cake stands?

Yes, we do! We have various stands for you to rent to go with your cake and/or cupcakes.  There is a damage deposit required, which is returned if the stand comes back in it's original condition 2 days after your event. A cake stand gallery will be available soon.

If you can't seem to find what you're looking for, Party Mood is located about 10 minutes away and has an amazing inventory with 1000's of gorgeous rentals, be sure to check it out!


Do you have cake toppers?

We sure do, they are printed on card stock and add a beautiful element to the cake design.  They can be re-used, saved for a scrapbook or even recycled! Please check out the cake topper page for more details!


Do you have edible images?

Yes, Marvellous Cakes has a printer only used for edible images, printed with FDA approved food colour ink and printed on edible paper!   The images are perfect for on top of a cake, used as a wallpaper around a cake, on cookies, cupcakes etc... The possibilities are endless with design!


Damages

Marvellous Cakes accepts no liability for cakes that have been damaged once they have been delivered to the agreed location or once they are picked up from the client. All of Sarah's cakes are fragile and require care and attention when handling. Please take care when displaying your wedding cake, avoid direct sunlight (which melts buttercream), spotlights and candles. Hand painted and chocolate cakes are especially vulnerable to light and heat damage.  Fondant Cakes tend to hold up better in warm weather, and also protects the cake from any outdoor pests if it's for an outdoor wedding.


Do you make Vegan options?

Of course! Marvellous Cakes currently has some amazing vegan recipes, and is continuously expanding the menu, if you have any flavour requests, please let Sarah know, and she will do her best to create it for you!


Do you make Gluten Free confections?

Marvellous Cakes can make any recipe using gluten free ingredients, however, it is made in the same a kitchen which contains gluten products, so while we do our best to eliminate cross-contamination, it cannot be guaranteed that it hasn't come into contact with gluten. 


Can you accommodate Allergies?

Marvellous Cakes can make products eliminating certain ingredients, however, it is made in a kitchen that contains a variety of ingredients, so while we do our best to eliminate cross-contamination, it cannot be guaranteed that it hasn't come into contact with an allergen.


*Sarah has a couple clients with severe allergies (her nephew, a close friend, and a client who has been a fan since the beginning!), who she will continue to accommodate, however, will not be able to take any more on at this time.

Have a question that's not listed here?

Please contact us for more information